Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Foy Catherine Stevenson

Foy Catherine Stevenson

November 26, 2024

5  out of  5
rating by Foy Catherine Stevenson
"I needed assistance over the weekend and my insurance agent, Gibson Gardner helped me through the process. He made the whole process quick, easy, and painless. Thank you Gibson!"
Profile photo of Kara Bradley

Kara Bradley

November 15, 2024

5  out of  5
rating by Kara Bradley
"I’ve been with Marti for years. Her and her staff are always helpful and knowledgeable."
We responded:
"Kara! I have loved being your insurance agent for your auto, home and life insurance for all these years!! Thank you for all your continued business, loyalty and friendship!! "
Profile photo of Ree Pendergrass

Ree Pendergrass

November 14, 2024

5  out of  5
rating by Ree Pendergrass
"I had an excellent experience working with Noah at State Farm! He was incredibly responsive, always available to answer my questions, and provided clear, helpful advice every step of the way. Not only did he save me a substantial amount of money, but he also made the process smooth and stress-free. I truly appreciate his dedication and professionalism. Highly recommend Noah for anyone looking for top-notch insurance service!"
We responded:
"Thank you so much for all your great comments about Noah! He is really a great guy and has loved helping you with your Auto and Homeowners insurance! We look forward to being your Good Neighbor Agent!! Thank you again for your business!! "
Profile photo of Amanda Gaw

Amanda Gaw

November 4, 2024

5  out of  5
rating by Amanda Gaw
"Gibson has gone over and above to assist with my insurance needs. I am in the middle of a difficult move and he has been so positively persistant to help me decide the when, what, where and how of my insurance portfolio. He offers options for coverage with an impressive breadth and depth of knowledge. He is a joy to work with!"
We responded:
"Amanda, Thank you for recognizing Gibson! He truly has a servant's heart with an expansive knowledge of how best to handle all insurance circumstances! Truly appreciate your comments and for you choosing us to do business with! Marti"
Profile photo of Larry Giffin

Larry Giffin

September 12, 2024

5  out of  5
rating by Larry Giffin
"I just spent a few minutes on the phone with renee.From marty's office. This woman's voice could melt butter. And she's got the sweetest disposition. Actually, all of the people at work at marty's office have great personalities. I'm not Sure where Marty finds these people. But it's her agent, great characters. That keep me doing business with her agency."
Profile photo of DeArris Boyd

DeArris Boyd

July 1, 2024

5  out of  5
rating by DeArris Boyd
"Love being with Marti Loftis! John has helped me tremendously. He’s always so nice to talk to and has helped me save money!"
We responded:
"DeArris! TY TY for your shout out! I have loved being your family's agent!! "
Profile photo of P Love

P Love

June 6, 2024

2  out of  5
rating by P Love
"Don’t do it! Loyalty gets you nowhere with them. Cancel ASAP! They will do everything in their power not to pay a homeowners claim. Believe the bad reviews. Don’t get fooled by the fake phony smiles. Run as fast as you can from this company!"
We responded:
"I'm so sorry to hear about your bad experience. While this review doesn't seem to be for my office/agency, I'd still like to assist you. Please reach out to our office 615-373-1432 (or your own agent's office) so we can help address your concerns. "
Profile photo of Will Snodgrass

Will Snodgrass

June 4, 2024

5  out of  5
rating by Will Snodgrass
"Marti Loftus State Farm Insurance Agency is the best! They always go above and beyond to care for my insurance needs! John is fabulous, he’s always so attentive and very knowledgeable. Their pricing is very competitive too! Highly recommend."
We responded:
"Will....Thank you sooo much for your "shout out" to us! We all try to put our customer's first for sure! And you're right...John is awesome! We appreciate your business so much!! Marti"
Profile photo of Sharon Yilmaz

Sharon Yilmaz

May 13, 2024

5  out of  5
rating by Sharon Yilmaz
"I have been with this company for years now and regardless of who answers the phone when I call for assistance they always do so with a smile! Yes, in my line of work I can tell. They are all truly a pleasure to work with! Thank you for always being there for me, it's not only Jake that provides excellent customer service!"
We responded:
"Hi Sharon! Ty so much for your continued trust in us for your insurance!! We appreciate you so much!!"
Profile photo of Cynthia Jones- Savoy

Cynthia Jones- Savoy

April 8, 2024

5  out of  5
rating by Cynthia Jones- Savoy
"For as long as we’ve been with Marti, customer service has always been 5 star! Some of the reasons we love Marti and her team members : they are family oriented, genuinely care , funny & keep us well informed! This is the best insurance agent we’ve ever had! Thank you Marti & team for all you do 🙏🏿"
We responded:
"TY for all your sweet words! As a small business owner yourself, your endorsement means so much! We love helping your family! "
Profile photo of Calvin Clayton

Calvin Clayton

February 29, 2024

5  out of  5
rating by Calvin Clayton
"Marti and her team are fantastic! Renee, and the rest of the team, helped me in a way that seemed above and beyond. Quite grateful and would certainly recommend."
We responded:
"TY so very much for your endorsement!! We love helping you!! "
Profile photo of Matthew Ricatto

Matthew Ricatto

December 7, 2023

5  out of  5
rating by Matthew Ricatto
"Marti & her office do amazing work! Great communicators & always on top of all my insurance needs!"
We responded:
"TY so much!! Appreciate your business!!"
Profile photo of Mark Petersen

Mark Petersen

October 11, 2023

5  out of  5
rating by Mark Petersen
"The staff are very respectful and polite they go out of their way to help I've been through some other insurance agencies especially the last one I was with for at least 20 years toss me like I was a number to them when I hooked up with the State Farm here through Marti Loftis office they only show their concerns and how well they actually care and they have gone out of their way more some than any insurance agencies I have been through I will recommend them to any and every body out there in other words they're freaking awesome then again thank you very much for everything that y'all have done for me at Marti Loftis office yall are the best. Thanks, Mark Petersen"
We responded:
"Mark! TY soo much for your recommendation! Just means so much to hear about your experience with our office! We love helping you!!"
Profile photo of Samantha

Samantha

October 10, 2023

5  out of  5
rating by Samantha
"I've been with State Farm for over 25 years now. Marti & her team are by far the best! AdaBeth is so kind & really takes her time with you. I've always felt very taken care of with this crew. Highly recommend this office."
Profile photo of acacia riehle

acacia riehle

September 22, 2023

5  out of  5
rating by acacia riehle
"Marti and team are great. I’ve been with her for well over 20 years, and wouldn’t leave for anything. I have all my insurance thru State Farm because of her. I can’t recommend her and the team enough. They are always pleasant, knowledgeable and eager to help."
We responded:
"TY Acacia! We love helping you with your insurance! You're the best and we thank you for being so loyal! "
Profile photo of Eric Barajas

Eric Barajas

September 5, 2023

5  out of  5
rating by Eric Barajas
"I have been part of the Marti loftis family for almost two decades. I say family because that's exactly what you become. I remember back when I just simply needed auto coverage... little did I know that i would have no need to look further! Now I have multiple properties, life and vehicles insured through her office. Marti and her team are some of the most professional and friendly people you will ever find. Gibson and JJ are awesome and all the ladies I've had the pleasure of talking with over the years have always made me feel like I was there one and only client. I love that they reach out on a regular basis, to make sure I'm adequately covered and to be of service should I have questions or need anything. Often times they are so helpful in finding a discount or strategy for my insurance needs. Beyond Marti's office, I was also pleased to find that the claims department handled any loss I've submitted quickly and painlessly! Marti, if you are reading this THANK YOU! And please let your whole team know I appreciate them! Regards Eric Barajas"
Profile photo of Dani Dodson

Dani Dodson

August 21, 2023

5  out of  5
rating by Dani Dodson
"I have been with this team for years & they are absolutely the best! They are kind & helpful, & it's always a pleasure to speak with them regardless of the reason. Thanks for being amazing! ❤️"
Profile photo of Joey Mealer

Joey Mealer

August 18, 2023

5  out of  5
rating by Joey Mealer
"Marti Loftis and the crew is awesome! I spoke with Jon today and he helped me every which way he could and got me the best rate and coverage I could ask for ! So for that you got a member for life State Farm! Keep up the great customer service and the sky’s the limit for y’all!"
Profile photo of Louise Martin

Louise Martin

August 10, 2023

5  out of  5
rating by Louise Martin
"John was very helpful and informative and very helpful in helping me decide to get that best coverage that suits my needs."
Profile photo of dooyaunastan

dooyaunastan

August 3, 2023

5  out of  5
rating by dooyaunastan
"I’ve been with this office for 3+ years and my family’s been with Marti’s office for well over a decade. Phenomenal customer service from brilliant staff. Puts competitors to shame."
Profile photo of mallory paquin

mallory paquin

June 29, 2023

5  out of  5
rating by mallory paquin
"Marti Loftis and her staff are the best! I talked to Renee today and she was so friendly and helpful! If you need insurance, I highly recommend you stop by or give them a call!"
Profile photo of FC #1

FC #1

May 26, 2023

5  out of  5
rating by FC #1
"Renee is fantastic. Never felt so good about paying my insurance premium!!"
Profile photo of Sara King

Sara King

May 14, 2023

5  out of  5
rating by Sara King
"Been with state farm for 25+ years. Marti and her team have been the best branch I've worked with in that time. Highly recommend!"
Profile photo of Amelia C

Amelia C

May 12, 2023

5  out of  5
rating by Amelia C
"Very forthcoming"
Profile photo of dottie baskin

dottie baskin

April 18, 2023

5  out of  5
rating by dottie baskin
"Marti Loftis and her staff are absolutely the best! I called yesterday to pay my homeowners and talked with Renee she was so professional and friendly, I have my homeowners, auto, horse trailers, and life insurance with Marti. If you need insurance, I highly recommend you give Marti's office a call or stop by her office to see her, you will not be disappointed!"